Refund Policy

Last updated: 28 July 2026

The short version

If you're not happy with your Full Report, email support@pearlyscan.com within 14 days of your purchase and we'll refund you in full. You don't need to give a reason.

What you're buying

The Full Report is a one-time $4.99 USD digital purchase that unlocks the detailed cosmetic observations and personalized brightening plan for your smile scan. It is delivered immediately in your browser after payment. There is no subscription and nothing to cancel.

How to request a refund

Email support@pearlyscan.com from any address and include the email address you used at checkout, or your Stripe receipt number (it's on the receipt Stripe emails you). That's all we need to find the payment.

We process approved refunds within 2 business days. Once processed, the money is returned to your original payment method; your bank or card issuer typically takes a further 5–10 business days to show it.

If something went wrong

If you were charged but your report didn't unlock — for example the page errored, or you closed the tab before returning from checkout — email us and we'll either restore your access or refund you, whichever you prefer. Please contact us before opening a dispute with your bank; we can almost always resolve it faster directly.

Contact

support@pearlyscan.com — we aim to reply within 2 business days.

PearlyScan is operated by Adscharter Advertising Service, registered in Singapore (UEN 53462323M). Charges appear on your statement as PEARLYSCAN.COM.