Support

Email support@pearlyscan.com — we reply within 2 business days.

I paid but my report didn't appear

First, try the Try again button on the page — most failures are temporary and it will rebuild your report. If you've closed the tab or cleared your browser since paying, your photo is gone from your device and we can't rebuild it (we never store photos on our servers). In that case email us with your Stripe receipt number and we'll refund you the same day. You won't be charged for something you didn't receive.

My score changed between two photos

This is the most common question, and the honest answer is that lighting moves the score more than anything else. Warm indoor light makes teeth read yellower; dim light makes them read darker. The same smile can easily score in the 40s under a lamp and the 60s by a window.

That's why the app tells you when it's only a fair or rough estimate and suggests a retake. For a score you can actually compare over time, scan in the same spot, at the same time of day, at the same distance. If you're tracking progress, matching the conditions matters more than the individual number.

How accurate is the score?

It's a cosmetic estimate produced by an AI model from a single photograph — useful for comparison and curiosity, not a clinical measurement. It is not a dental shade guide and it is not a diagnosis. Treat it the way you'd treat a friend's opinion in good lighting.

Is this dental advice?

No. PearlyScan is an entertainment and cosmetic-interest tool. It does not detect cavities, gum disease, alignment problems, or any health condition, and it is not a substitute for seeing a dentist. If something about your teeth or gums concerns you, please see a licensed dentist.

What happens to my photo?

It's analyzed and discarded — never stored on our servers, never shared, never used to train any model. If you buy the Full Report, your photo stays in your own browser between the scan and your return from checkout, which is what lets us build the report without keeping it. Full detail in our Privacy Policy.

I want a refund

Email support@pearlyscan.com within 14 days and we'll refund you in full, no reason needed. Include the email address you used at checkout or your Stripe receipt number. See the full Refund Policy.

If you were charged unexpectedly, the charge appears as PEARLYSCAN.COM. Please email us before contacting your bank — we can almost always resolve it faster directly.

Do I need an account?

No. There's no signup, no password, and no mailing list. Your report is unlocked on the device you paid with; if you switch devices or clear your browser data, it won't carry over.

Still need help?

support@pearlyscan.com — include your Stripe receipt number if your question is about a payment. PearlyScan is operated by Adscharter Advertising Service, registered in Singapore (UEN 53462323M).